Returns & Refunds Policy

Returns & Refunds Policy
At DaGreatest Mini Shoppe,, every item is handcrafted with care and attention to detail. We want you to be fully satisfied with your purchase. Please read our return and refund terms below.

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🔄 Returns & Exchanges

Because our products are handmade and often personalized, all sales are final.
We do not accept returns or exchanges unless the item arrives damaged or defective.

If the wrong item was sent due to our error, we will replace or refund it.

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🛠️ Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 5 days of delivery.

Please include:

A clear photo of the damaged item and packaging

Your order number

A short description of the issue

Once we review the claim, we will:

Send a replacement at no additional cost (when possible), or

Issue a refund or store credit

Important:
We are not responsible for damage caused by:

Incorrect use

Accidents

Shipping delays beyond our control

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💳 Refunds (If Approved)

If your refund is approved, we will process it to your original payment method within 5–7 business days.

If you do not see your refund after that time:

First check with your bank or card provider

Then contact us if you still need assistance

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📬 Lost, Stolen, or Incorrect Addresses

We are not responsible for:

Lost or stolen packages after the carrier marks them “delivered”

Delays caused by shipping carriers

Orders shipped to an incorrect address entered by the customer

Please verify your shipping address before completing checkout.

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✨ Custom & Personalized Orders

Custom or personalized orders cannot be returned or refunded unless:

They arrive damaged, or

There is an error made on our end

Please carefully review all customization details before placing your order.

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📞 Contact Us

If you have questions about this policy or need assistance with an issue, please contact us at: Email: jennydagreatest22@gmail.com