FAQ page
FAQ — Frequently Asked Questions
Welcome to our FAQ page! Here you’ll find answers to common questions about our handmade products, processing times, custom orders, shipping, and more.
If you don’t see your question here, feel free to contact us anytime.
🧵 About Our Products
Are your items really handmade?
Yes! Everything in our shop is handcrafted by our multi-generational family team — from sewn items to resin pieces, wood crafts, chunky blankets, and more. Each product is made with love, so small variations may occur.
Do you make custom orders?
Absolutely! We love creating personalized pieces.
Simply contact us with your idea, and we’ll let you know pricing, processing time, and availability.
⏱ Processing Times
How long does it take to process orders?
Processing typically takes 1–3 business days.
Custom orders may take longer depending on complexity — we’ll give you an estimated timeline when you reach out.
📦 Shipping & Delivery
What shipping carriers do you use?
We ship through USPS and UPS.
How long is shipping?
Shipping times depend on your location and carrier, but generally:
USPS Standard Shipping: 3–7 business days
UPS Ground: 3–5 business days
Do you ship internationally?
At this time, we currently ship to U.S. addresses only.
(If you want to offer international shipping later, I can update this.)
Will I receive tracking information?
Yes! You’ll receive a tracking number via email once your order ships.
💰 Payments
What payment methods do you accept?
All major payment methods supported by Shopify, including debit/credit cards, Shop Pay, Apple Pay, and more.
↩️ Returns & Refunds
Do you accept returns?
Because our items are handmade and often customized, all sales are final unless the item is damaged or defective upon arrival.
What if my item arrives damaged or incorrect?
Please contact us within 5 days of delivery with photos so we can assist you quickly.
We will replace the item or issue a store credit/refund if approved.
📬 Lost or Missing Packages
What if my package says “delivered” but I can’t find it?
Sometimes carriers mark a package delivered before it arrives.
Please allow 24–48 hours and check with neighbors or your local post office.
If still missing, contact us and we’ll help you investigate.
What if the package is lost in transit?
Reach out to us immediately — we’ll assist in locating the package or filing a claim.
🎁 Custom Orders
How do I request a custom order?
Email us at jennydagreatest22@gmail.com or send us a message through our Contact page with:
Your idea
Colors/designs desired
Any photos or references
We’ll get back to you with a quote and timeline.
Can I return a custom item?
Custom items are non-returnable unless damaged or an error was made on our end.
💬 Still Have Questions?
We’re always happy to help!
Contact us anytime at jennydagreatest22@gmail.com or through our Contact Us page.